Customer Care
What is your shipping policy?
Orders over $125 qualify for free shipping within Canada. All other orders ship at a flat rate of $13 via ground service.
Shipping fees are non-refundable.
Orders are typically processed within 3–5 business days, with estimated transit times of 3–9 business days across Canada.
Can I pickup my candle order?
Yes! If you’d like to pick up your order, select “delivery” at checkout, then use the code “PICKUP” to skip the delivery fee. We’ll contact you to arrange a convenient pickup time within the Halifax Regional Municipality (HRM).
Can my candle order be delivered locally?
Yes! We offer local delivery within the Halifax Regional Municipality (HRM) for a flat rate of $5. Orders are typically delivered within 2–5 business days after they’re placed.
What is your return policy?
We take great care in crafting and packaging each candle, but if your order arrives damaged, incorrect, or appears faulty, please let us know within 7 days of receiving it. You can reach us through the Contact Us page on our website or by emailing info@seldemerco.ca — we’ll be happy to make it right.
We’re always committed to ensuring you love your purchase. If an item arrives damaged, we may ask for a few details or photos to help us process a replacement or refund as quickly as possible.
As each candle is hand-poured to order, we’re unable to offer refunds or exchanges for change of mind — but we truly appreciate your understanding and support of our small batch process.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts. For wholesale orders, please visit our wholesale page.
Frequently Asked Questions
What is the best way to care for a Sel De Mer candle?
When lighting your candle for the first time, allow the wax to melt evenly across the entire surface of the jar. This helps prevent tunneling and ensures a smooth, even burn.
Before each subsequent use, trim the wick to about ¼ inch. You can do this by gently removing any blackened wood from previous burns to reveal the fresh wick underneath. A properly trimmed wick promotes a steady flame and prevents the candle from extinguishing prematurely.
For optimal performance, we recommend burning your Sel De Mer candle for no more than 3–4 hours at a time. Always extinguish the flame when the wax nears the bottom of the jar or when only a thin layer of wax remains for your safety.
What are Sel De Mer candles made of?
Each candle is crafted using materials thoughtfully sourced within Canada. We use simple, high-quality ingredients, free from any harmful additives. Our candles are made with 100% soy wax, chosen for its clean, consistent burn.
Our fragrances are cosmetic-grade and carefully blended using a combination of natural essential oils and premium fragrance oils.
Every wick is made from 100% braided cotton and contains no metal cores—ensuring a pure, even burn from start to finish.
How long do Sel De Mer candles burn?
When enjoyed as directed, our candles offer a clean, even burn lasting up to 40 hours.
How fragrant are Sel De Mer candles?
Each candle releases a gentle fragrance that softly fills the room without overpowering the senses. While it may help to neutralize light odors, it’s not specifically designed to function as a room deodorizer.